Shipping & Returns

SHIPPING AND HANDLING

We do our best to provide cost effective, reliable, traceable shipping solutions. Orders generally ship out every weekday. Depending on workload, it typically takes 1-3 days to process and ship an order. Complex orders such as ignition kits, EFI conversion kits, throttle body kits, or other items requiring items tailored, customized, or assembled to your application will have additional lead time. You will be notified if there is an unexpected delay in shipping your order. 

We have implemented UPS and Fedex as a typical carrier for all deliveries. This means that all domestic packages will be shipped via UPS or Fedex, ground or express shipping. For international orders we offer UPS or FedEx. International USPS is only for packages with a value of $500 or less.

Clewett Engineering reserves the right to change shipping companies if needed for any reason. Clewett Engineering reserves the right to revise shipping costs if the website calculator is inaccurate.

Total shipping costs

Shipping costs are directly related to the size & weight of the package. In addition, we factor in an additional amount to cover packing materials, and any special handling considerations that may be required to ship the package.

International Costs

Shipping costs for international shipments do not include duties, taxes, fees, tariffs or similar additional charges involved in import/export to another country. Shipments will be DDU (delivery duty unpaid) unless otherwise arranged ahead of time.
The recipient is the "importer of record" and responsible for all taxes, duties, and customs fees.
Charges are calculated based on the item's value, weight, HTS code, and country-specific laws. Clewett Engineering reserves the right to review and adjust shipping charges or change shipping carriers at any time.
Packages may be held in customs, causing delays beyond estimated delivery times.
If the buyer refuses to pay taxes and the package is abandoned or returned for this reason or other reasons outside of Clewett Engineering's control, the buyer is liable for all related incurred costs. Clewett Engineering will not be responsible for the losses, product, or shipping refunds.

Large, heavy and freight shipments

For most of the products we sell, our Website shipping calculator works very well. For some shipping services, the delivery companies require you to compute what is known as 'dimensional weight.' This calculation includes the overall size of the item being shipped. Our shipping rate calculator at this time cannot calculate dimensional weight. If the need should arise to revise the shipping costs, we will email or phone you for approval before your credit card is charged.

Returns:

Please contact a Clewett Engineering Sales Representative by e-mail or phone to cancel or return an order. All returns must have a Return Material Authorization (RMA) number to be processed and potentially refunded.

Items must be in new unused condition, clean original packaging with original paperwork. There are no returns on electrical components and sensors, tools, or special order items. Returns are not accepted through fax, or voicemail message.

Returns are subject to a 20% restocking and/or repackaging fee. Authorization to return a product expires after 14 days. Clewett Engineering is not responsible to provide proof of purchase 90 days after the order date.

International returns are not accepted except for special circumstances and may be subject to extra processing or handling fees.