Shipping & Returns
We do our best to provide cost affective, reliable, traceable shipping solutions. Orders received by 1:00 PM Pacific Time will generally go out same day. You will be notified if there is a delay in shipping your order. Clewett Engineering reserves the right to change shipping companies if needed for any reason.
We have implemented FedEx as a standard carrier for all deliveries. This means that all domestic packages will be shipped via FedEx Express or FedEx Ground. For international orders we offer FedEX & USPS for packages with a value of $500 or less.
Total shipping costs
Shipping costs are directly related to the weight of the package. In addition, we factor in an additional amount to cover packing materials, and any special handling considerations that may be required to ship the package.
Large, heavy and freight shipments
For most of the products we sell, our Website shipping calculator works very well. For some shipping services, the delivery companies require you to compute what is known as 'dimensional weight.' This calculation includes the overall size of the item being shipped. Our shipping rate calculator at this time cannot calculate dimensional weight. If the need should arise to revise the shipping costs, we will email or phone you for approval before your credit card is charged.
Please call and speak directly to a Clewett Engineering Sales Representative to cancel or return an order. All returns must have a Return Material Authorization (RMA) number.
Items must be in new unused condition, clean original packaging with original paperwork. There are no returns on electrical components and sensors, tools, or special order items. Returns are not accepted through fax, or voicemail message. Returns are subject to a 20% restocking and/or repackaging fee. Authorization to return a product expires after 14 days. Clewett Engineering is not responsible to provide proof of purchase 90 days after the order date.